CALL_IN_PROGRESS

This event triggers when an active call is established.

Updated in 4.90

The call is in progress once the call has been successfully established.

To capture this event, follow these steps:

1. In your voice Flow, add a Question, Optional Question, or Wait For Input Node before the Lookup Node where the CALL_IN_PROGRESS event is selected.
2. In the Voice Gateway Endpoint, activate the Enable Call Event: Call in Progress setting.
3. Navigate to the Call Events section and enable the Call in Progress option.

Payload:

{
  "event": "CALL_IN_PROGRESS",
  "payload": {
    "call_sid": "b3d6dc93-9659-41af-b222-eaa0bf7fea52",
    "direction": "inbound",
    "from": "user",
    "to": "+44xxxxxxxxxxx",
    "call_id": "152a1325-25da-123e-0cb3-002248a2a992",
    "sip_status": 200,
    "sip_reason": "OK",
    "call_status": "in-progress",
    "account_sid": "b06a4572-a30b-4e6a-8446-bcac0012d740",
    "trace_id": "70334e50a878a528d3ab9c170bd614e0",
    "application_sid": "29d6fe22-fc2b-47c3-bf92-73c5f9582724",
    "fs_sip_address": "10.0.0.65:5060",
    "originating_sip_ip": "54.171.127.194",
    "originating_sip_trunk_name": "Twilio",
    "api_base_url": "api-vg-staging.cognigy.ai/v1"
  }
}