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With the 4.71 release, DNS names for Agent Copilot will change. If you have an on-premises installation, refer to the migration guide.
As of Cognigy.AI 4.69.0, the topK.order property of Knowledge Chunks in the search result generated by Search Extract Output Nodes is deprecated.
Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.
Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.

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4.69.1

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Cognigy Live Agent

Released February 13, 2024

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Bug Fixes

  • Fixed the issue causing handover failures when a Question Node is present in the Flow

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Cognigy Voice Gateway

Released February 15, 2024

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Bug Fixes

  • Fixed the issue where outbound calls transferred via REFER did not include the custom headers

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4.69.0

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Cognigy.AI

Released February 6, 2024

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Improvements

  • Introduced new global roles, specifically designed for support purposes. These roles are: fullSupportUser, basicSupportUser, projectAssigner
  • Improved by displaying a spinner in the UI while Knowledge Store deletion is in progress
  • Improved by displaying a spinner in the UI while Knowledge Source deletion or disabling is in progress
  • Added the option to set a custom background for the Agent Copilot workspace via the Copilot: Set Grid Node
  • Removed the order property from the topK results returned in Knowledge Search
  • Improved the performance of Knowledge Chunk insertion and deletion operations
  • Introduced new voices from Microsoft Azure and ElevenLabs speech providers

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Bug Fixes

  • Fixed the issue where some error messages are ignored in Kibana
  • Fixed the issue where a couple of translations are missing in the Date Picker Node
  • Fixed the issue where the bot was not answering for few minutes after deleting an active Snapshot and starting a new conversation
  • Fixed the issue where texts are not wrapped properly in the Interaction Panel
  • Fixed the issue where trainer records are not displayed for texts when the Flow executes through the Go To or Execute Flow Nodes with no Intent mapping
  • Fixed the issue by adding missing locale-specific Yes/No confirmation static words
  • Fixed the issue where Fetching Intent Trainer Record failed due to duplicate records awaiting deletion
  • Fixed the issue where the AI Agent stops responding after deleting an active snapshot and starting a new chat
  • Fixed the issue where text in Interaction Panels didn’t wrap correctly. We made sure that text breaks properly by using the wordBreak: break-word property
  • Fixed the issue where the TRANSFER_DIAL_SUCCESS call event occurred at the end of the call instead of at the time of the transfer

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Cognigy Insights

Released February 6, 2024

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Improvements

  • Improved by adding a scroll-up button to the dashboards
  • Improved by updating translation strings

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Cognigy Live Agent

Released February 6, 2024

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Bug Fixes

  • Fixed the issue where links in Agent Copilot bot messages were rendered in the same color as the background
  • Fixed the issue where empty pre-chat details could cause the Salesforce integration to behave incorrectly

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Cognigy Voice Gateway

Released February 6, 2024

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Features

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Improvements

  • Improved Text-To-Speech performance by implementing pre-caching capabilities. This improvement allows the voice agent to receive and process audio data in parallel, leading to a smoother and more responsive speech experience
  • Added logic that considers DTMF signals when they are used in combination with User Input Timeout
  • Introduced new voices from Microsoft Azure and ElevenLabs speech providers

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Bug Fixes

  • Fixed the issue where organisationId was not added to the redirect URL when using Cognigy AI login
  • Fixed the issue where the timer start of the gather verb was applied incorrectly for the Deepgram Speech provider, causing long prompts to be interrupted
  • Fixed the issue where a phone number saved under an Account without an Application selected did not have a Service Provider SID, causing the phone number to return a 404 response

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Infrastructure

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Cognigy Voice Gateway

  • Added a new environment variable to the feature-server StatefulSet. By default, it is enabled via .Values.featureServer.preCacheAudio: true

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:
Last modified on June 10, 2026