As of April 2025, the AudioCodes Endpoint is deprecated. The full removal of the AudioCodes Endpoint is planned for Q2 2026. Migrate to the Voice Gateway Endpoint before the removal date.Refer to the list of all upcoming removals on the Deprecations and Removals page. Help us improve our product documentation on docs.cognigy.com by sharing your thoughts in a quick survey. Your feedback shapes the future of our content! 4.100.2
Cognigy Live Agent
Released May 22, 2025
Bug Fixes
- Fixed the issue where editing custom fields in the Contact Profile details led to an error
4.100.1
Cognigy.AI
Released May 13, 2025
Bug Fixes
- Fixed the issue where the Steps and Tasks filters in the Transcript Explorer and the filters in the Step Explorer didn’t load properly
- Fixed the issue where the Salesforce MIAW
baseUrl validation failed in the backend, preventing the handover process from completing successfully
Cognigy Voice Gateway
Released May 26, 2025
Bug Fixes
- Fixed the issue where users couldn’t add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal
Cognigy Live Agent
Released May 22, 2025
Bug Fixes
- Fixed the issue where editing the default fields in the Contact Profile details led to an error
4.100.0
Cognigy.AI
Released April 29, 2025
Features
Amazon EventBridge Integration for Genesys Cloud Open Messaging
Implemented a new integration using Amazon EventBridge for Genesys Cloud Open Messaging to receive UserEndEvent and AfterCallWorkEvent events from Genesys, improving the reliability of conversation events.
Embedded AI Copilot in Salesforce MIAW
Added support to embed AI Copilot into the Salesforce MIAW handover provider. Now you can seamlessly embed AI Copilot into your Salesforce MIAW handover workflow for a smoother support experience
Improvements
- Added support to embed Agent Copilot into the Salesforce MIAW handover provider
- Implemented pre-aggregation of conversation counters, phased out of version 2 of the API routes for getting conversation counters, and introduced version 3 of these API routes. The new API version improves the performance of conversation count retrieval for billing
- Added handover errors logs to Test > Logs
- Added backward compatibility for
profile.goals. Now, profile.goals points to profile.tasks, ensuring compatibility with all Flows
Bug Fixes
- Fixed the issue where Node editors opened in an unsaved state
- Fixed the issue where the debugging label for LLM Entity Extract Node wasn’t localized in the Node editor
- Fixed the issue where calls on the Voice Call tab of the Interaction Panel didn’t work properly in Safari
- Fixed the issue where intervention closed event from RingCentral Engage didn’t trigger a
CALL_COMPLETED event
- Fixed the issue where Knowledge Chunks with empty text were created when using a web page as a Knowledge Source
- Fixed the issue where clicking outside Node editors incorrectly triggered the
Unsaved changes pop-up
- Fixed the issue where a postback message from Agent Copilot was forwarded to handover providers
- Fixed the issue where the queue update validation failed for
maximumQueuePosition
- Fixed the issue where uploading a PDF file with empty table as a Knowledge Source resulted in an error
- Fixed the issue where importing a Package with a Knowledge Store resulted in the
Error while loading Knowledge Source during search ... error in the Flow execution
- Fixed the issue where merged Contact Profiles were populated after receiving an input message
Cognigy Voice Gateway
Released April 29, 2025
Improvements
- Added the Profanity Filter option to the Advanced section in the Set Session Config Node and to Activity Parameters. You can use this configuration to handle swear words in transcripts when using Microsoft Azure Speech Services as a speech-to-text (STT) vendor
- Changed the default Profanity Filter option from
masked to raw
Bug Fixes
- Fixed the issue where the values on the Phone numbers page in the Voice Gateway Self-Service Portal were changed after the page was fully loaded
- Fixed the issue where the Barge In function was disabled when a new
gather input was received
Cognigy Webchat
Released April 29, 2025
Improvements
- Added capability to configure aria labels for the Webchat v3 components to improve accessibility
- Updated Webchat v3 to v3.19.0
Cognigy Live Agent
Released April 29, 2025
Bug Fixes
- Fixed the issue where clicking Cognigy.AI in the Profile settings menu redirected users to the Cognigy.AI login page, but assigned
undefined to organisationId in the URL
- Fixed the issue where some actions in Automation Rules were using incorrect validations
- Fixed the issue where Live Agent stopped working due to Live Agent connecting to a read-only Redis replica instead of to
master
Cognigy Insights
Released April 29, 2025
Bug Fixes
- Fixed the issue where Step Explorer didn’t display correctly when using pagination
- Fixed the issue where OData queries that were canceled by client were leaving broken connections to the database
- Fixed the issue where CognigyScript didn’t parse
goals in the Profile object correctly
- Fixed the issue where
endpointUrlToken wasn’t in the stepevents table
- Fixed the issue where setting Slots in an Overwrite Analytics Node broke the Transcript Explorer
- Fixed the issue where the Time Span filters reset when users switched Projects. Now, the Time Span filters stay consistent across Projects
Infrastructure
Cognigy.AI
- Introduced the
pre-aggregate-conversations cron job that is scheduled to run daily to pre-aggregate billable conversations
Version Compatibility Matrix
The version compatibility matrix was updated for the following Cognigy products:
Last modified on June 9, 2026
