As of June 30, 2025, claude-3-opus is deprecated. The expected removal date for this model is January 2026. Anthropic recommends migrating to claude-opus-4-0 before January 2026. We strongly recommend carrying out this migration since claude-3-opus support will be removed from future Cognigy.AI versions.Refer to the list of all upcoming removals on the Deprecations and Removals page. Help us improve our product documentation on docs.cognigy.com by sharing your thoughts in a quick survey. Your feedback shapes the future of our content! 2025.15.2
Cognigy Voice Gateway
Released August 14, 2025
Bug Fixes
- Fixed the issue where a duplicate SIP
BYE message was sent when the call was terminated
2025.15.1
Cognigy.AI
Released July 24, 2025
Bug Fixes
- Fixed the issue where only the
baseUrl parameter was encoded in HTTP Request Nodes
- Fixed the issue where errors appeared on the Logs page each time a handover to a human agent occurred, although the handover worked as expected
Cognigy Voice Gateway
Released August 12, 2025
Bug Fixes
- Fixed the issue where updating an application via a
PUT API call to /v1/Applications/<app_sid> led to the removal of call_hook, call_status_hook, and messaging_hook. This issue occurred when these values weren’t included in the request body
2025.15.0
Cognigy.AI
Released July 22, 2025
Improvements
- Removed the model selection for the deprecated GPT Conversation Node from the Generative AI Settings section in Manage > Settings
- Added the Legacy label to the
claude-3-opus model to reflect its deprecation by Anthropic
- Added the capability to display typing indicators to end users in Webchat v3 when using Genesys Cloud Open Messaging
Bug Fixes
- Fixed the issue where
api.getContext() and actions.getContext() returned null for falsy values
- Fixed the issue where the platform-provided LLM wasn’t the default setting for design-time features in Projects created from a template
- Fixed the issue where users couldn’t clear the Knowledge Store selection in the AI Agent wizard after selecting a Knowledge Store
- Fixed the issue where errors weren’t properly handled during the Node execution
- Fixed the issue where the Interaction Panel didn’t display specific debug messages when the Flow included a Go To Node with the Parse Intents option activated
Cognigy Voice Gateway
Released July 22, 2025
Improvements
- Added automatic trimming of unnecessary silence at the end of generated TTS audio. This improvement enhances the recognition of short spoken replies, such as Yes or No, by ensuring they’re detected more quickly and accurately after the AI Agent finishes speaking
Cognigy Webchat
Released July 22, 2025
Improvements
- Updated Webchat v3 and Demo Webchat to v3.26.0
Cognigy Live Agent
Released July 22, 2025
Bug Fixes
- Fixed the issue where, during high load or when many conversations were created simultaneously, system messages about labels added by automation rules appeared as if added by a human agent in the format:
<human-agent-name> added <label-name>. Now, labels added by automation rules are consistently shown in the chat as messages from Automation System in the format: Automation System added <label-name>
- Fixed the issue where audio messages and attachments were sent after the conversation had been resolved
Cognigy Insights
Released July 22, 2025
Bug Fixes
- Fixed the issue where retrieving data through
analyticsdata.intent didn’t work properly
- Fixed the issue where Assertions didn’t validate SMS data after the execution of Send SMS Nodes
- Fixed the issue where a session wasn’t created in Insights when the user didn’t respond or continued the conversation in Webchat v3
Infrastructure
Version Compatibility Matrix
The version compatibility matrix was updated for the following Cognigy products:
Last modified on June 10, 2026
