Get Transcript

Updated in 2025.20

Description

You can use the Get Transcript Node to retrieve the conversation transcript for further processing. The Get Transcript Node creates a transcript object in the Input object that you can use to:

• Access or modify the transcript before passing it to an AI Agent or LLM Prompt Node, for example, to filter out irrelevant messages or prevent LLM hallucinations.
• Send a summary of the interaction between the user and the AI Agent to your CRM system.

Restrictions

• The Get Transcript Node stores only plain text in the conversation transcript. Structured data, such as Text with Buttons, Text with Quick Replies, and adaptive cards, images, and videos aren’t included in the transcript. However, information from structured data is added to the transcript by default via the Include Rich Media Context parameter. You can access the full transcript in the Transcript explorer or with the OData endpoint.

Parameters

Parameter	Type	Description
Limit	Slider	Sets the number of transcript steps to include. Each step is an input from any participant in the conversation. For example, if you specify 1, only the last input is included in the transcript. This input can be, for instance, an AI Agent’s message if it was the last in the conversation.

Advanced

Parameter	Type	Description
Include Rich Media Context	Toggle	Controls whether the text from the Textual Description field in Say, Question, and Optional Questions Nodes is added to the transcript object. This text provides AI Agents with additional information, improving their responses. If you have filled in a Textual Description field in other Nodes, this text is added to the transcript as context for rich media, such as Text with Quick Replies. If the Textual Description field is empty, the button titles and alt text from the rich media are added to the transcript. By default, the Include Rich Media Context parameter is active. When this parameter is inactive, nothing related to the rich media is added to the transcript. Examples: If Textual Description is filled in: Textual Description: Select your preferred delivery option: Standard Delivery or Express Delivery. Quick Replies buttons: Standard Delivery, Express Delivery. Context added to the transcript: Select your preferred delivery option: Standard Delivery or Express Delivery. If Textual Description is empty: Textual Description: empty. Quick Replies buttons: Standard Delivery, Express Delivery. Context added to the transcript: Standard Delivery, Express Delivery. If Include Rich Media Context is inactive: No information related to the rich media is added to the transcript.

Storage

Parameter	Type	Description
Store Location	Selector	Sets where to save the result: Input — stores the result in the Input object. Context — stores the result in the Context object.
Input Key	CognigyScript	The parameter appears when Input is selected. The result is stored in the transcript Input object by default. You can specify another key.
Context Key	CognigyScript	The parameter appears when Context is selected. The result is stored in the transcript Context object by default. You can specify another key.

Provide Conversation Transcripts to AI Agents

The AI Agent Node and the LLM Prompt Node (when Use Single Prompt Mode in Advanced is deactivated) automatically access the conversation transcript without additional setup.

To modify the transcript before it is processed by one of these Nodes, place the Get Transcript Node above them in the Flow editor:

• AI Agent Node — retrieve the transcript from the Input or Context object using CognigyScript in the Job Description or Instructions and Context field. For example, {{input.transcript}}.
• LLM Prompt Node — retrieve the transcript from the Input or Context object using CognigyScript in the System Prompt field. For example, {{input.transcript}}.

More Information

• Add Transcript Step
• Agentic AI